Best Practice Solutions for Accounts Payable Inefficiencies

CalendarDecember 1, 2021

According to the Aberdeen Group, in the case of best-in-class industry performers (the top 20 percent), it takes 4.1 days to process an invoice from receipt through to approval at an average cost of $3.34 per invoice. This compares to worst-in-class performance (the bottom 30 percent), where invoice processing and approval increases to 16.3 days at an average cost of $16.67 per invoice. Furthermore, best-in-class performers typically have a 90-percent capture rate for any early payment discounts, compared to an 18 percent capture rate for the worst performers. This wide variation in performance clearly highlights the inefficiencies that exist within the accounts payable (AP) function of many organizations. Why does it take one company four times as long, at four times the cost, to do the same thing? What are the bottlenecks? Where are the key opportunities to apply best practice solutions? Here is some perspective to help consider these important questions.

The traditional back office

The traditional AP process is a manual, paper-based, back-office function that works, but is outdated and inefficient. Original paper and/or electronic invoices are received and reviewed for purchase order matching, discrepancies, and exceptions. Invoice data is then physically entered into an accounting system, coded to the general ledger, and routed for approval or discrepancy resolution prior to disbursement of funds. Subsequently, the accounting system is leveraged for monthly, quarterly, and annual reporting. This traditional manual workflow and approvals process is both labour-intensive and time consuming. It often means that invoices are sitting on people’s desks waiting to be processed. In addition to the extra time and human-resource cost, paper-based processes are prone to data-entry errors, duplicate payments, and late payments.

Drivers of evolution

The practical reality is that traditional back-office processes and infrastructure no longer provide adequate responses to evolving business, management, and shareholder demands. Organizations are looking for methods to optimize cost and efficiency, and technological innovations have created opportunities for centralization of back-office functions to achieve process efficiencies, cost reductions and timely, accurate payments. This search for optimization of back-office processes is made even more important by increasingly technical AP processes and workflow due to changes to financial standards, tax obligations, and more rigorous compliance and reporting requirements. Further, multinational organizations and local companies with both domestic and international suppliers and payrolls are subject to both payment-fulfilment challenges and foreign exchange risk when they transact payments with foreign banks in different currencies. With these increasing complexities, it’s vital that companies assess best-practice solutions to meet them.

Step 1: Automation of the AP process

Automation of traditional paper-based processes is one component of the best-practice solutions to achieve AP workflow efficiencies. Paper invoices can be digitized so that invoice data can be automatically populated into a custom web-based workflow system that is designed to integrate with the organization’s existing accounts payable system and processes. This overlay approach can help preserve the value of investments in existing accounting systems and mitigate cost, risk, and implementation challenges. It also ensures the retention of existing interfaces and reporting capabilities. Once invoices have been digitized, the custom web-based workflow system can provide for efficient invoice routing and approval from a mobile device or PC, coupled with purchase-order verification, exception management, and resolution with appropriate internal controls.

Step 2: Evaluate best practice process controls

Importantly, automation initiatives need to integrate best-practice accounts payable processes and controls. Automation should improve quality, visibility, timeliness, and overall efficiency of the process. It should also support and enhance financial and senior management decision-making. But automating an existing, potentially flawed or broken process will only incrementally improve efficiency, if not lead to further inefficiencies. Accordingly, it is critical for companies to examine and possibly re-engineer their existing AP process to ensure that appropriate internal and management controls are in place to comply with relevant standards. Alternatively, organizations can outsource this function to a trusted service provider with the ability to scale their service to client needs. Leading providers will have invested in developing best-practice processes that comply with industry standards and which are enabled by proven AP automation technology. In the outsourcing scenario, however, it is crucial that unique business rules and policies are documented in advance. Providers must also have the capability to document and enforce internal control procedures for financial transactions in order to ensure consistency with applicable financial standards, and comply with regulatory and audit requirements.

Step 3: Leverage payment fulfillment platform

Automated payment solutions can integrate approved invoices into an electronic payment fulfillment platform for optimized funds disbursement. Leading service providers have proven best-practice vendor enablement processes to automate electronic payments and provide for secure and flexible remittance options, including electronic funds transfer (EFT) and prioritized card payments. This reflects a global shift away from paper checks in favor of electronic payments. Prioritizing card-based payments also enables AP to potentially contribute revenue via card-based rebates.

How automated electronic payments work

Payment automation enables AP teams to upload a single payment file (in TXT, CSV, or XML format) into an electronic payments platform. The most efficient upload approach is via an automated Secure File Transfer Protocol (SFTP) that you can typically enable from your Enterprise Resource Management (ERP) system. Payment files (including beneficiary and payment information) can be periodically dropped into a secure folder and automatically uploaded for supplier validation and custom remittance in accordance with set criteria.

A reconciliation file can also be generated to describe funding amounts and the exchange rate for foreign currencies for each payment. Consolidated funding transactions are initiated via an EFT debit, which can subsequently be reconciled against the AP sub-ledger.

Enhanced straight through processing

One key way to choose an automated payments provider is whether it delivers a scalable solution that adheres to existing organizational workflow processes and policies within the parameters of existing accounting systems. Equally important is whether the provider has both the accounting expertise to maintain the integrity of your vendor data, and the customer and compliance support to address any issues that may arise.

For the AP function, “best practices” reflects the ability to process invoices for approval and electronic payment within short timeframes. Electronic payment fulfillment incorporates secure file-transfer capability with supplier validation and custom remittance options. This level of sophisticated automation is achievable with a clear commitment to accounting expertise, operational excellence, and technology innovation. Organizations should seek a best-fit solution that leverages existing accounting systems and back-office infrastructure, while enabling continuous process improvement and compliance. Outsourced technology providers should be able to offer a fully integrated and scalable technology platform, coupled with personalized support.


Cheryl Girling

Cheryl Girling

Cheryl is a Director of Enterprise Sales within Corpay's Global Enterprise Group. She started her career in FX and helping clients protect their bottom line through currency risk management strategies and has since become a payment nerd too.